FREQUENTLY ASKED QUESTIONS

Below are some frequently asked questions about our products and services. If you have further questions, please feel free to contact us.

1. How do I place an order?
   You can browse our website, select the products you want to purchase, and click “Add to Cart.” Once you’ve made your selections, you can proceed to the checkout process through the shopping cart and follow the instructions to complete your order by filling in your shipping and payment information.
2. Can I change or cancel my order?
   You can contact customer service within 24 hours of order confirmation to change or cancel your order. Once an order has been processed or shipped, we cannot change or cancel it.
3. What payment methods do you accept?
   We accept a variety of payment methods, including credit cards, debit cards, and other electronic payment methods. Available payment options will be displayed during checkout.
4. How do I track my order?
   Once your order has shipped, you will receive a confirmation email with a tracking number and a link to the shipping carrier. You can use this tracking number to check the order status on the shipping carrier’s website.
5. What is your return policy?
   You can return items within 7 days of receiving them. Items must be unused, unopened, and in their original condition. For more information, please review our Refund and Return Policy.
6. How much does it cost to ship your item?
   Shipping costs vary depending on the order content and shipping address. You will see the exact shipping cost during checkout. We offer various shipping options.
7. What should I do if the item I received is damaged or incorrect?
   If the item you received is damaged or not what you ordered, please contact us within 48 hours of receiving it. Please include your order number and photos so we can address your issue promptly.
8. How can I contact Customer Service?
   You can contact Customer Service via the following methods:

Email:
Phone:

9. What is your Privacy Policy?
   We take your privacy very seriously. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

If you have any further questions or need further assistance, please feel free to contact us. We are always happy to assist you!